Resolved -
Resolved by the vendor and now all areas are up and operational again.
Aug 19, 14:30 MDT
Monitoring -
Still awaiting finalized fix from the vendor, however performance is moved from outage to just degraded, calls appear to be going through currently we are monitoring for additional resolution.
Aug 19, 13:25 MDT
Update -
We are continuing to investigate this issue.
Aug 19, 13:24 MDT
Update -
Vendor impacts to the program.
SMS still functional. Fix is in flight from the vendor.
Aug 19, 12:52 MDT
Investigating -
We are currently investigating the issue. Vendor impacts performance. Determining full impact right now.
Aug 19, 12:48 MDT